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Frequently Asked Questions

Placing an order

The Levante range has 4 different blade colour options where you can select white, black, natural or walnut colour blades. You can also select a black or steel rod and body for the white, walnut and black blade fan options. The white fan comes with a white, black or steel rod and body. The Mistral range comes in white or black and the Breeze range comes in white only. The Aura fan comes in natural blades and a white rod and body only.  If you require a different colour option, please contact us to see what we can do. 

Definitely! We offer a 2-year warranty on parts and a 3-year warranty on the DC motor. 

Unfortunately not, we are an E-Commerce Store only.

A qualified electrician will be able to install your fan. Instructions will be included in the box. 

There are two different down rod lengths in the box, 12cm and 25cm. Depending on the height of your ceiling, you can choose which rod will best suit your room. The ceiling fans need 2.3m to clear and we have additional longer rods up to 3m. 

Shipping an order

We offer free delivery to our customers within South Africa for orders above R5000 excluding the MEACO and Breeze ranges . Once your order is placed, we will process it within 1-2 business days. After your order has been processed, you will receive a confirmation email with your tracking information. Please note that delivery times may vary depending on your location.
 
International Shipping
We ship our products worldwide. However, please note that free shipping is not available for countries outside South Africa. The shipping cost for international orders will be calculated at checkout based on the size and weight of the order, as well as the destination.

As soon as your order has been place and paid for, we will courier the fans to you within 5 working days. Depending on your location, the fans will be delivered as quickly as possible. 

Local deliveries do not have any hidden or additional charges. Should you be ordering from a different country, taxes and levies will need to be paid. 

Returns & Exchanges

View our returns policy here

We want you to be 100% satisfied with your order so if you require any changes or updates to your order, please contact us as soon as possible to make the updates.

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